If you or a loved one needs a non-emergency medical ride in Spartanburg, SC, you may not know where to start. Whether it’s a dialysis appointment, a specialist visit, or a hospital discharge — getting safe, reliable transportation is one of the most important parts of managing your health.
At Bon Santé Transportation, we make booking a medical ride simple, fast, and stress-free. Here’s everything you need to know.
What is Non-Emergency Medical Transportation (NEMT)?
Non-Emergency Medical Transportation (NEMT) is a specialized transportation service for patients who need to get to and from medical appointments but do not require an ambulance. This includes:
- Dialysis appointments
- Chemotherapy and cancer treatment
- Physical therapy sessions
- Specialist doctor visits
- Hospital discharge rides home
- Routine medical checkups
Unlike a regular taxi or rideshare, NEMT providers are specially trained to assist passengers with mobility needs — including wheelchair users, stretcher patients, and those who need help walking.
Step 1 — Choose the Right Type of Ride
Before booking, it’s important to know which type of transportation you need. At Bon Santé Transportation, we offer three main service types:
🦽 Wheelchair Transport
If you use a wheelchair, our hydraulic lift-equipped vans with secure 4-point tie-downs are designed specifically for you. Our drivers are trained in safe boarding and transfers.
🚶 Ambulatory Rides
If you can walk but need assistance — due to age, balance issues, or post-surgery recovery — our door-to-door ambulatory service is perfect. Your driver will assist you from your front door all the way to your appointment entrance.
🛏️ Stretcher Transport
For bed-bound patients who cannot sit up, we offer full stretcher transport — one of the few NEMT providers in Upstate SC to offer this service. Perfect for post-surgery patients, hospice care, and long-term care facility transfers.
Step 2 — Gather Your Information
When you call to book, have this information ready:
- ✅ Your full name and phone number
- ✅ Pickup address (including apartment or unit number)
- ✅ Destination address (clinic, hospital, or facility name)
- ✅ Date and time of your appointment
- ✅ Type of mobility equipment needed (wheelchair, stretcher, or ambulatory)
- ✅ Whether a companion will be riding along (one companion rides free!)
- ✅ Any special needs — oxygen equipment, stairs at pickup, etc.
Step 3 — Book Your Ride
Booking with Bon Santé Transportation is easy. You have two options:
📞 Call Us Directly
The fastest way to book is to call our dispatch team at (864) 524-4275. We’re available 24/7, 365 days a year — including weekends and holidays. Same-day rides are available subject to availability.
💻 Book Online
You can also fill out our online booking form at bonsantetransportation.com/contact-us. Simply enter your details and we’ll contact you to confirm everything.
Step 4 — Confirm Your Booking
Once you’ve submitted your request, our team will:
- Review your ride details
- Confirm availability for your date and time
- Verify your payment method or insurance information
- Send you a confirmation with your driver’s details
We recommend booking at least 24 hours in advance for scheduled appointments. For urgent or same-day needs, call us as early in the day as possible.
Step 5 — Payment Options
We accept private pay — you pay upfront and can get reimbursed by your insurance or Medicaid provider. We provide full documentation to support your reimbursement claim.
There are no hidden fees. Our pricing is transparent and discussed before your ride is confirmed.
What to Expect on the Day of Your Ride
On the day of your appointment:
- Your driver will arrive at your pickup address on time
- They will assist you from your front door to the vehicle
- Your ride will be comfortable, clean, and climate-controlled
- Your driver will walk you to your appointment entrance
- If you need a return trip, we can arrange that too
With a 98% on-time rate and over 200 five-star reviews, you can count on Bon Santé Transportation to get you there safely and on time.
Service Areas in Upstate South Carolina
We proudly serve the following areas:
- Spartanburg, SC
- Greenville, SC
- Greer, SC
- Boiling Springs, SC
- Simpsonville, SC
- Mauldin, SC
- Inman, SC
- Duncan, SC
- Lyman, SC
- Wellford, SC
- Easley, SC
- Travelers Rest, SC
- Gaffney, SC
Don’t see your city? Call us anyway — we serve more areas than listed and will do our best to accommodate you.
Frequently Asked Questions
How far in advance should I book?
We recommend at least 24 hours in advance. Same-day rides are available — call early for the best availability.
Can a family member ride with me?
Yes! One companion rides completely free of charge. Just let us know when booking.
Do you accept Medicaid?
We accept private pay and provide full documentation so you can be reimbursed by your insurance or Medicaid provider.
What if I need to cancel or reschedule?
Call us at (864) 524-4275 at least 2 hours before your pickup time. We’ll reschedule at no extra charge.
Ready to Book Your Medical Ride?
Booking a medical ride in Spartanburg, SC has never been easier. Whether you need a one-time trip or a recurring weekly schedule, Bon Santé Transportation is here for you — 24 hours a day, 7 days a week, 365 days a year.
📞 Call us now: (864) 524-4275
🌐 Book online: bonsantetransportation.com/contact-us
✉️ Email: info@bonsantetransportation.com